Do I need to switch my long distance carrier? Absolutely not.  Callback World does not affect your current telephone or long distance arrangements in any way. Calls are initiated by reaching our network via your access number. You may continue to use whichever other companies you wish. Back to Top Are there any additional fees or hidden charges? The answer is NO.  Callback World does not charge any additional fees. The ONLY fee we charge is $1.50 per month maintenance fee for the optional toll-free service for businesses only - nothing else. There are no monthly fees, no hidden fees, no cancellation fees, and no first minute connection fees.  In addition, there are no local taxes or VAT tax to pay when using our service.  We are an American company. Back to Top Can I cancel my service at any time? Yes. There are no contracts or monthly minimums with Callback World.  Our clients are not charged a single cent if they do not use our service.  There are no penalties for canceling your service or not using the service for an extended period of time.  We thank our clients for using our service, not penalize them Back to Top When do I get billed for my calls? Calls are generally charged once a month to the credit card you provided at the time you apply. An initial credit limit is established at the outset and if that amount is approached within a given month we will charge your credit card and reset your limit so that you are not cut off from a call. If you think you need a high limit at the outset please let us know. If there are credit concerns that do not permit us to give you a high enough credit limit you may may wire funds or use Western Union. Back to Top Do I have to pay by credit card? Paying by major credit card is an easy option and we accept VISA, Mastercard and Diner's Club. You may also pay by Western Union. For Western Union information please see here. Back to Top How may I update my credit card or expiration date? Existing clients may click here to update your credit card information in a secure environment. Back to Top What is 6-second increment billing? Six-second billing simply means that you will be billed in six second increments not rounded off to the next minute. Most of our competitors and foreign companies charge you for an entire minute if you are on a call for only 12 seconds. We will charge you accurately only for the time you spent on the phone. To promptly disconnect at the end of a call press the pound sign twice (##). Back to Top How long does it take to establish Callback World service? You will receive your callback number within 48 hours of your order being processed - often much sooner. Once you receive your number, you can begin using the service and saving money. Once you receive your activation information you can go to our login page and register to use our Online Account Manager. A user name and password will be sent to right away. Businesses who wish an optional toll free number should expect it in about a week. No new lines or equipment are required. Back to Top May I pay by check? At present the payment methods we accept is a major credit card: VISA, Mastercard and Diner's Club, and, Western Union. Back to Top How do I change or add a new callback number? You may change your callback number (the number you wish to call from) at any time by either calling your access number or you may change it via the internet by accessing your Online Account Manager. Changes are instantaneous. Back to Top How do I make a call with Callback World service? When you set up an account with Callback World we assign you a phone access number. Each access number is programmed to call you back on a specific phone number of yours - your callback number. When you want to make a call dial your access number as if you were calling the US directly. From most countries you would dial 001 plus the access number. After one ring hang up the phone. Our system will call you back immediately at your callback number. Answer the phone.  You are now connected to a 100% fiber optic network in the US. Dial your destination number. The connection will be clear. For calls to the US, Canada or Caribbean dial: 1 + area code + number. For calls to other countries dial: country code + city code + number. In either case do NOT dial '011' in front of the destination number. The system will prompt you on how to dial or program your speed dial numbers. To disconnect the line, simply hang up the phone or press the pound sign twice (##). * NOTE: You must use a touch tone phone with this service Back to Top How do I use the International Toll Free numbers? Of course, you can use callback from any country. But, as an added value we now have international toll free numbers in quite a few countries and, more are on the way. We will supply you with a list of toll free numbers and countries in which they are available. Simply dial the supplied number, enter your PIN when prompted and dial your destination. You should know that using our toll free numbers is often more expensive than using callback from a land phone. However, in those countries where available it is often less expensive than callback from a cell phone! And, you can use these toll free numbers from land or cell at the same price. (Note that in Italy you cannot use the toll free from a cell phone.) Check our rates page for all the rates. Even if you rely on callback for maximum savings these numbers are ultra convenient as you move around - use like a low priced calling card. Back to Top What countries now have International Toll Free numbers available? Australia Belgium Brazil Denmark Finland France Germany Hong Kong Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Switzerland Taiwan United Kingdom United States Back to Top Can I call somewhere other than the USA? Yes, you certainly can.  To place a call to any country outside the USA, initiate a callback as normal, enter the appropriate country code and city code at the prompt.  Example:  If you wanted to call Spain from Italy you would dial your access number.  Let the phone ring one time and hang up.  When you receive a callback you would simply enter (country code) + (city code) + telephone number, followed by the pound sign.  It's that easy! Remember that you are dialing as if you are already in the U.S. because our network is in the U.S. Back to Top I understand there are 2 types of toll free numbers that would reach me. What's the difference? Are they really toll-free? Yes, both types are toll free. Individuals qualify for our PIN2DEST toll free service and the good news is that there in no monthly fee. Family members or friends in the US dial and 800#, enter an assigned 10 digit PIN and are connected directly to you anywhere in the world. Businesses can alternately get an optional dedicated toll free number for a fee of $1.50 per month. Callers dial a toll free number and are connected to the business anywhere in the world. It is nearly a necessity for businesses outside the US or Canada who have clients in those countries. In either case you pay for the calls, not the caller. Rates are the same as for callback. Back to Top I'm not receiving a callback, what should I do? If you are experiencing a problem receiving a callback, please follow the instructions sent to you when your account was established.  If you continue to have a problem please contact us by completing the online customer support form and one of our customer service representatives will contact you shortly. Back to Top How should I contact support? If you are having a problem or simply have a question please fill out our brief customer support form. We will quickly get back to you with an answer. Back to Top Can I be an Agent for Callback World? Yes, agent and affiliate opportunities are available. Fill out this short form for a free, no-obligation, agent information package. Back to Top   Can my family in the USA sign up for this service? Yes, you can refer your family and friends to us and they too can enjoy the great savings that Callback World has to offer.  Callers dialing from the US do not need to use callback (though they can). They can simply dial a toll free number, enter a PIN and a destination number. Speed dialing makes it even easier. Since there are no monthly fees nor minimums there are no expenses associated with each family member having an account. And as an added benefit calls from one state to another are only 8 cents a minute! Back to Top What happens if I move back to the USA and want to cancel my account? You may send us an email at any time to cancel your account. There is no further obligation. However, you may wish to retain your account once back in the States if you anticipate a need for inexpensive calling to other countries or within the US. Use your US toll free access number like an inexpensive calling card! You can use our service from just about anywhere. Back to Top